How Does My Concord Subscription Renewal Work?

Only Administrators can view and manage subscription and renewal settings.

Here's everything you need to know about how Concord subscription renewals work.

Automatic Renewal

Concord subscriptions renew automatically at the end of each billing cycle, unless your contract specifies otherwise. No action is required on your part if you'd like to continue your subscription.

You'll receive a renewal reminder 30 days before your renewal date
An invoice is generated upon renewal and charged to the payment method on file
Your subscription continues without interruption

Before Your Renewal

Before your renewal date, you may want to:

Review your current plan: Go to Settings > Company > Subscription to see your plan details, seat count, and renewal date
Update your payment method: If your credit card or bank account has changed, update it in Settings > Company > Subscription > Change Payment Method
Adjust your seat count: Add or remove seats before renewal if needed

If You Want to Cancel

To prevent auto-renewal, you must submit a cancellation request before the deadline specified in your contract.

Cancel in Concord: Settings > Company > Subscription > Request Cancellation
Or email: support@concord.app

Check your agreement or contact support@concord.app to confirm your cancellation notice period. If you miss the deadline, your subscription will renew for another term.

Questions About Renewal Pricing

Renewal pricing may differ from your original contract depending on plan changes and current rates. For questions about your specific renewal pricing, contact support@concord.app.

Important Notes

All renewals are billed in USD
Renewal invoices can be viewed in Settings > Company > Subscription > View Invoices
Need a copy of your renewal invoice? Contact support@concord.app

Need More Help?

Contact our support team at support@concord.app.