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My Payment Failed — What Should I Do?

Only Administrators can update payment methods in Concord.

If you received a "Payment Failure" notification from Concord, here's what it means and how to fix it.

Why Payments Fail

Common reasons for a failed payment:

  • Your credit card has expired or your bank account details have changed
  • Your card was declined by your bank (insufficient funds, fraud protection, etc.)
  • The payment method on file is no longer active

How to Fix It

Update your payment method in Concord:

  1. Log in as an Administrator
  2. Go to Settings > Company > Subscription
  3. Click Change Payment Method
  4. Enter your new credit card or ACH (bank account) details

Once updated, Concord will retry the charge automatically.

If you see a notice in your Subscription settings indicating that self-service changes are temporarily unavailable due to a billing system migration, contact support@concord.app and our team will update your payment method for you.

If you can't log in, your account may have been suspended due to the failed payment. Email support@concord.app with your company name, and our billing team will help restore access.

What Happens If I Don't Fix It?

  • You'll receive additional payment reminders at regular intervals
  • After multiple failed attempts, your account may be temporarily suspended
  • Your data and documents are preserved while your account is active or suspended

Important Notes

  • Only Administrators can update the payment method
  • Concord accepts credit cards and ACH (direct bank transfer)
  • All payments are processed in USD
  • If you believe the charge is incorrect, contact support@concord.app

Need More Help?

Contact our support team at support@concord.app.