What Should I Do About an Overdue Invoice or Payment Reminder?

If you've received an overdue invoice notification or payment reminder from Concord, here's what you need to know and how to get help.

How Concord Payment Reminders Work

Concord sends automated payment reminders when an invoice is past due. You may receive reminders at several intervals after the due date. These are system-generated and will stop once payment is confirmed.

If You've Already Paid

If you've already submitted payment and are still receiving reminders, don't worry — there may be a processing delay. Our billing team can verify your payment status and update your account.

Please contact our support team at support@concord.app and include:

• Your company name
• The invoice number (if available)
• Your payment date and method

If You Need to Make a Payment

You can pay your invoice by credit card or ACH directly in Concord:

1. Log in as an Administrator
2. Go to Settings > Company > Subscription
3. Select Change Payment Method to add or update your payment details
4. Your outstanding balance will be charged to the payment method on file

Important Notes

• Concord accepts credit cards and ACH (direct bank transfer)
• All payments are processed in USD
• Concord does not accept checks
• If your account is suspended due to non-payment, it will be reactivated once payment is confirmed

Need More Help?

Contact our support team at support@concord.app for any questions about your invoice or payment status.