---
title: What Should I Do About an Overdue Invoice or Payment Reminder?
description: What to do if you receive an overdue invoice or payment reminder from Concord.
---
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# What Should I Do About an Overdue Invoice or Payment Reminder?
If you've received an overdue invoice notification or payment reminder from Concord, here's what you need to know and how to get help.
## How Concord Payment Reminders Work
Concord sends automated payment reminders when an invoice is past due. You may receive reminders at several intervals after the due date. These are system-generated and will stop once payment is confirmed.
## If You've Already Paid
If you've already submitted payment and are still receiving reminders, don't worry — there may be a processing delay. Our billing team can verify your payment status and update your account.
**Please contact our support team at support@concord.app** and include:
- Your company name
- The invoice number (if available)
- Your payment date and method
## If You Need to Make a Payment
You can pay your invoice by credit card or ACH directly in Concord:
1. Log in as an Administrator
2. Go to **Settings \> Company \> Subscription**
3. Select **Change Payment Method** to add or update your payment details
4. Your outstanding balance will be charged to the payment method on file
## Important Notes
- Concord accepts **credit cards** and **ACH (direct bank transfer)**
- All payments are processed in **USD**
- Concord does not accept checks
- If your account is suspended due to non-payment, it will be reactivated once payment is confirmed
## Need More Help?
Contact our support team at support@concord.app for any questions about your invoice or payment status.
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