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I Have a Question About My Invoice or Purchase Order

If you need to update your invoice details, add a purchase order (PO) number, change a billing address, or resolve an invoice discrepancy, our billing team can help.

What You Can Do Yourself

Depending on your account, you may be able to handle some invoice changes directly in Concord:

  • Change the billing address on your invoice
  • Request a copy of a past invoice — go to Settings > Company > Subscription > View Invoices

If these options are not available in your account due to an ongoing billing system migration, contact support@concord.app and our team will handle it for you.

What Requires Our Support Team

The following changes always require action from our billing team:

  • Add or update a PO number on your invoice
  • Resolve duplicate or incorrect invoices
  • Update the billing contact for your account
  • Request a revised invoice with corrected details

Email support@concord.app with your request. Please include:

  • Your company name
  • The invoice number (found on the invoice or in Settings > Company > Subscription > View Invoices)
  • A description of the change needed

Our billing team will review your request and follow up directly.

Viewing Your Invoices

To view your current and past invoices in Concord:

  1. Log in as an Administrator
  2. Go to Settings > Company > Subscription
  3. Select View Invoices

Important Notes

  • All Concord invoices are issued in USD by Concord Worldwide, Inc. (US entity)
  • PO numbers can be added to invoices upon request
  • Invoice corrections typically take 1-2 business days
  • For payment-related questions (payment status, methods, overdue notices), see our payment support article

Need More Help?

Contact our support team at support@concord.app.