---
title: Two-Factor Authentication (2FA)
description: Individual users can activate Two-Factor Authentication (2FA) to protect their accounts from unauthorized access. Users can use a 2FA app of their choice on their mobile phone or tablet.
---
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# Two-Factor Authentication (2FA)
## Individual users can activate Two-Factor Authentication (2FA) to protect their accounts from unauthorized access. Users can use a 2FA app of their choice on their mobile phone or tablet.
*\*This feature is available for users who access Concord via email and password. Users who access Concord via company [Single Sign on (SSO)](https://help.concord.app/hc/en-us/articles/360019104511?hsLang=en) or Google can activate 2FA in their respective identity provider's settings.*
### How to enable two-factor authentication in Concord
1. From your home page, select the ⚙ icon at the bottom left-hand corner.
2. Go to **Personal Details**
3. In the Two-factor authentication section, click the **Set up** button.
4. Enter your Concord account password and click **Continue.**
5. Follow the instructions in the **Enable two-factor authentication** pop-up.
6. If you don't already have a **2FA app** installed, download one to your mobile device or tablet.
- Most one-time password (OTP) applications can be used with Concord.
- Examples of commonly used apps include Google Authenticator, Authy, and LastPass Authenticator. Open the app and **scan** the QR code from the modal.
1. Enter the **verification code** generated by the app into the field labeled **Enter code.**
2. Click the **Activate** button.
### Logging Into Concord with 2FA
1. On the [Login page](https://secure.concordnow.com/#/login), enter your **email and password**
2. Open your two-factor authentication **app** on your mobile device or tablet
3. Enter the **code** generated by your application, or enter an unused **recovery code**
4. Click **Submit**
### Using a Recovery Code
Recovery codes can be used in an event where a user has lost their phone and is unable to access their 2FA app.
1. On the [Login page](https://secure.concordnow.com/#/login), enter your **email and password**
2. Enter one of your **unused recovery codes** in place of a code provided by your two-factor authentication app
3. Click **Submit**
If a user has lost their recovery codes and loses their mobile device, please reach out to Concord support at [support@concord.app](mailto:support@concord.app) for assistance.
**Note:** Each recovery code can only be used once.
### Disable Two-Factor Authentication
1. From your home page, select the ⚙ icon at the bottom left-hand corner.
2. Go to **Personal Details**
3. In the Two-factor authentication section, click the **Set up** button
4. Confirm your password
5. Click the **Disable 2FA** button
**Note:** You can now safely remove the entry for your Concord account from your authentication app.
### Which Users Have 2FA Enabled?
Concord account Administrators and Team Managers can view which users have enabled Two-factor authentication by following these steps:
1. From your home page, select the ⚙ icon at the bottom left-hand corner.
2. Under **Company,** Select **Users**.
3. View the **2FA column.**
Two-factor authentication can only be set up by individual users; admins are unable to require two-factor authentication. The exception is when using single sign-on (SSO), and it is required through the SSO provider.
Users that have disabled or not yet activated Two-factor authentication will have **Disabled** listed in the 2FA column.
#### Learn more about [Requiring double authentication (2FA) to sign](https://help.concord.app/hc/en-us/articles/205820109?hsLang=en).
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