---
title: Managing Roles
description: Roles define the actions that users can perform on Concord, such as signing agreements, inviting third-parties, creating templates, and much more.
---
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2. [Adding Users & User Roles](https://help.concord.app/adding-users-user-roles?hsLang=en)
3. [Administration](https://help.concord.app/adding-users-user-roles?hsLang=en#administration)
# Managing Roles
## Roles define the actions that users can perform on Concord, such as signing agreements, inviting third-parties, creating templates, and much more.
### Navigating to the Roles page
- From your Document Inbox, click on the gear ⚙ icon in the bottom left of your screen and then click **Roles.**
### System Roles
All Concord accounts come with several pre-configured roles. These System roles cannot be modified or removed from the platform.
| **Viewer** | For users that need to view or access documents and rich context only. No other actions are permitted. This is a read-only role. **Users assigned the viewer roles do not use a paid seat.** |
| --- | --- |
| **Collaborator** | For users who work with documents in a limited capacity. Collaborators can create and edit draft documents, collaborate on documents, and upload signed documents. They cannot create Templates. *If desired, Collaborators can be granted the right to sign by turning this setting on in Company Settings \> Preferences.* |
| **Creator** | For users who need full access and control to manage all aspects of the contract lifecycle. Creators can perform all actions on Concord *except* **managing users, listing all tags, assigning users to teams, and assigning roles.** |
| **Creator - Team Manager** | For users who can perform all actions permitted to Administrators *except* accessing documents through [Administrator Access](https://support.concordnow.com/hc/en-us/articles/205819029?hsLang=en) and listing all tags. |
| **Creator - Administrator** | ALL actions permitted. **Administrators are the only role that can manage folders and folder hierarchy.** |
*Note: By default, the first user created in your company account is assigned the "Creator - Administrator" role. All subsequent users are assigned a role when they are added to the account. By default, new users are assigned to the Viewer role. Each user can be assigned only one role per company/[subsidiary](https://support.concordnow.com/hc/en-us/articles/204428155-Manage-subsidiaries?hsLang=en) account.*
### Custom Roles
Administrators can create and assign as many **Custom Roles** as they need for a more customized experience. Custom roles can be modified by an Administrator at any time.
*Note: After you modify a Role, users assigned to that Role will need to refresh the page for the changes to take effect.*
### How to create a Custom Role
Administrators can **create a custom Role** by following these steps:
1. Navigate to Company settings \> **Roles**.
2. Click the **Add new role** button in the top-right corner of the page.
3. Enter the Role name and Description (optional).
4. Grant specific permissions for the role using the toggles.
5. Click the **Save settings** button in the top-right corner of the page to save.
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