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Terminating Your Concord Subscription

Terminating Your Concord Subscription

If you're considering ending your subscription with Concord, here’s how to cancel properly and what to expect in terms of access, data retention, and billing.

How to Cancel Your Subscription

To avoid automatic renewal, cancellation requests must be submitted at least 60 days before the start of your next billing cycle.

As an Administrator, you can cancel your subscription in one of two ways:

Option 1: Through the Concord platform

  1. Go to Company Settings

  2. Navigate to the Subscription tab

  3. Click Request Cancellation and follow the prompts

Option 2: Via email
Email your dedicated Customer Success Manager or send your request to support@concord.app

After cancellation, your subscription will remain active until the end of your current Subscription Term. You will continue to have full access to your Concord account during this period.

Data Extraction After Cancellation

You can export your key documents and data at any time before your subscription ends:

  • Download all original signed contracts as PDFs

  • Download all summary sheets as PDFs

  • Export your contract lists as Excel or CSV files

Need help exporting your data? Contact support@concord.app for guidance.

Refunds and Final Charges

Per our Terms of Service:

  • No refunds or credits are issued for unused time, partial months, or early termination

  • Your final invoice will cover your full current Subscription Term

  • If cancellation is not received 60 days before renewal, your subscription will automatically renew

Questions or Concerns?

We’re here to help. Contact your Customer Success Manager or reach us anytime at support@concord.app