---
title: E-Signature Frequently Asked Questions
description: Frequently asked questions about Concord's e-signature features, including cancelling, delegating, and finalizing signatures.
---
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2. [E-Signature](https://help.concord.app/e-signature?hsLang=en)
# E-Signature Frequently Asked Questions
Answers to common questions about Concord's e-signature and document signing features.
## Can I Cancel Signatures on a Document?
Yes. If a document is in the **Signing** stage, you can cancel all signatures:
1. Open the document
2. Go to the **Signature** menu
3. Select **Cancel Signatures**
This reverts the document to the **Review** stage, removes all existing signatures, and unlocks the document for editing. You can then make changes and re-request signatures.
**Important**: Concord does not generate cancellation certificates. Cancelling signatures simply returns the document to its pre-signing state.
## Can I Modify a Document After Sending for Signature?
Not directly. Once the first signature is requested, the document enters the **Signing** stage and editing is locked.
To make changes:
1. Cancel all signatures (this reverts to Review stage)
2. Edit the document
3. Re-request signatures
## Why Did My Document Move to the Signing Stage?
The first signature request on a document automatically moves it to the **Signing** stage. This locks editing and signals that the document is ready for signatures.
## What's the Maximum Number of Signers?
A single document can have up to **20 signatures** configured.
## Can a Viewer Sign a Document?
No. Users with the **Viewer** role cannot sign documents. To allow them to sign:
- **Option 1**: Assign them a paid seat with signing permissions
- **Option 2**: Remove them as an internal user and add them as an **external guest** — external guests can sign without a paid seat
## What's the Difference Between Signed Date and Finalized Date?
- **Signed date**: The date and time each individual person signed the document
- **Finalized date**: The date the document was marked as fully completed (either when the last signer signed, or when someone used Finalize Signing)
## Who Completes Required Fields Assigned to "Anyone"?
When required fields are assigned to a broad category like **Anyone**, **Internal**, or **External** (rather than a specific person), each signer in that category can sign after completing their own assigned fields. However, the **last signer** in the category is responsible for completing any remaining empty fields before they can sign.
For example: if Person A, Person B, and Person C are all "Anyone" signers, Person C (the last to sign) must complete any required fields that Person A and Person B left blank.
## How Do I Terminate a Signed Contract?
To mark a signed contract as terminated (cancelled or expired):
1. Open the signed contract from your Document Inbox
2. From the **File** menu, select **Mark as Terminated**
3. Enter the termination date and confirm
If the termination date is in the past, the contract immediately appears as **Signed - Canceled**. If the date is in the future, the contract stays **Signed - Active** until that date.
To undo a termination: open the contract, go to **File \> Cancel Termination**, and the contract reverts to its original status.
## How Do I Download the Signed PDF?
Once all parties have signed, you can download the fully executed document:
1. Open the signed document
2. Click **Export**
3. Select **Download**
The downloaded PDF includes binding e-signature data: document ID, signature dates, signatory IP addresses, and email addresses. Note that signatures only appear on the PDF when **all** parties have signed — if the document is still in the Signing stage, signatures are not included in the download.
To download the audit trail separately, use **Export \> Download Signature Certificate**.
## How Do I Delete a Document in the Signing Stage?
Deleting a document that is in the Signing or Review stage requires several steps:
1. **Cancel signatures** (if any have been collected): Signature menu \> Cancel Signatures
2. **Remove all signers**: Open the Signers panel and remove each signer
3. **Cancel the negotiation**: File menu \> Cancel Negotiation
4. **Send to trash**: File menu \> Move to Trash
Once in the Deleted folder, you can permanently delete the document or restore it.
## Can I Sign from My Phone?
Yes. Concord works in mobile browsers — you can sign documents from your phone or tablet without downloading an app. Open the signing link from your email and follow the same steps as on desktop.
## Need More Help?
Contact our support team at support@concord.app.
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