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      Common Reasons for Unreceived Email Notifications in Concord

      Sometimes, users may not receive email notifications sent from Concord. This article outlines common causes and provides steps to resolve delivery issues.

      Possible Causes

      1. Email Address Typos: A missing character or misspelled domain can lead to bounced messages.
      2. Spam or Junk Filters: Automated emails can get flagged by spam filters or junk folders.
      3. Firewall or Security Settings: Email server settings, strict corporate firewalls or anti-spam tools can block automated notifications.
      4. Overly Aggressive Email Security Tools: Tools like Proofpoint, Barracuda, or Mimecast can block certain senders if they aren’t on an approved list.

      Troubleshooting Steps


      1. Verify Recipient's Email Address

      • Confirm that the email address in the “Recipient” field is spelled correctly.
      • Ask the recipient to double-check any email forwarding rules on their side.


      2. Check Your Spam/Junk Folder

      3. Add Concord to your Safe Senders list
      Add the following email addresses as Safe Senders (aka Trusted Senders) to your email client:


      4. Whitelist Concord Email Addresses and Sender IP's
      • Ask your IT team to whitelist all emails sent from @mail.concordnow.com.
      • Provide them with any Concord-specific IP addresses if needed.


      IPs:


      • 50.31.156.96/27 (50.31.156.96 - 127)
      • 104.245.209.192/26 (104.245.209.192 - 255) 
      • 50.31.205.204/30 (50.31.205.204 - 207)
      • 50.31.205.0/24 (50.31.205.1 - 255) 

      5. Check Company Firewall and Security Settings
      • If you suspect the company firewall is blocking emails, consult your IT department.
      • Request that they allow inbound traffic from Concord’s email-sending domains.

      Need More Help?

      If you have additional questions or require further support, please reach out to our Customer Support Team via the in-app chat or at support@concord.app. We’re here to help ensure your Concord email notifications reach their intended recipients.