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Billing and Payments — Frequently Asked Questions

Answers to the most common billing and payment questions about your Concord account.

What Payment Methods Does Concord Accept?

Concord accepts credit cards and ACH (direct bank transfer). You can add or update your payment method in Settings > Company > Subscription > Change Payment Method.

For annual invoices over $10,000, additional payment methods may be available — contact support@concord.app for options.

Concord does not accept checks.

What Currency Does Concord Bill In?

All Concord invoices are issued in USD (US Dollars) only. Concord Worldwide, Inc. is a US-based company and all billing is processed through our US entity.

Where Do I Find My Invoices?

To view your current and past invoices:

  1. Log in as an Administrator
  2. Go to Settings > Company > Subscription
  3. Select View Invoices

If you need a copy of an invoice emailed to you, contact support@concord.app.

What Is the Minimum Number of Seats?

Current Concord subscription plans require a minimum of 5 seats. You cannot reduce your seat count below 5.

Can I Get a Refund?

Per the Concord Terms of Service, no refunds or credits are issued for unused time, partial months, or early termination. Your final invoice covers your full current subscription term.

Can I Pay Annually or Monthly?

Concord subscriptions are billed on an annual basis. Contact support@concord.app for details about your billing cycle.

Who Do I Contact for Billing Questions?

For all billing questions, contact our support team at support@concord.app. Our billing team will review your request and follow up directly.

Need More Help?

Contact our support team at support@concord.app.