---
title: Billing and Payments — Frequently Asked Questions
description: Frequently asked questions about Concord billing, payments, invoices, refunds, and accepted payment methods.
---
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1. [Concord Support Center](https://help.concord.app/?hsLang=en)
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# Billing and Payments — Frequently Asked Questions
Answers to the most common billing and payment questions about your Concord account.
## What Payment Methods Does Concord Accept?
Concord accepts **credit cards** and **ACH (direct bank transfer)**. You can add or update your payment method in **Settings \> Company \> Subscription \> Change Payment Method**.
For annual invoices **over $10,000**, additional payment methods may be available — contact **support@concord.app** for options.
Concord **does not accept checks**.
## What Currency Does Concord Bill In?
All Concord invoices are issued in **USD (US Dollars)** only. Concord Worldwide, Inc. is a US-based company and all billing is processed through our US entity.
## Where Do I Find My Invoices?
To view your current and past invoices:
1. Log in as an Administrator
2. Go to **Settings \> Company \> Subscription**
3. Select **View Invoices**
If you need a copy of an invoice emailed to you, contact **support@concord.app**.
## What Is the Minimum Number of Seats?
Current Concord subscription plans require a **minimum of 5 seats**. You cannot reduce your seat count below 5.
## Can I Get a Refund?
Per the Concord Terms of Service, **no refunds or credits are issued** for unused time, partial months, or early termination. Your final invoice covers your full current subscription term.
## Can I Pay Annually or Monthly?
Concord subscriptions are billed on an **annual basis**. Contact **support@concord.app** for details about your billing cycle.
## Who Do I Contact for Billing Questions?
For all billing questions, contact our support team at **support@concord.app**. Our billing team will review your request and follow up directly.
## Need More Help?
Contact our support team at support@concord.app.
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